Overview
Conversation analytics dashboard for a multi-brand retail chatbot deployed across web and WhatsApp.
Client & Industry
Client: NovaRetail Group
Industry: Retail & E-commerce
The Challenge
NovaRetail couldn't tell which intents were failing or where customers abandoned chat flows before checkout.
Our Approach
We ran a focused discovery sprint with stakeholders, mapped existing workflows, and shipped in phases so users saw value within the first six weeks. Each release included QA, performance testing, and documentation for internal teams.
Outcome
The platform is now in daily production use. Internal teams report faster decision-making, fewer manual steps, and clearer visibility into the metrics that matter to leadership.