Overview
HIPAA-aware patient portal with appointment scheduling, secure messaging, and lab result delivery.
Client & Industry
Client: CareBridge Health Network
Industry: Healthcare
The Challenge
Phone-based scheduling overwhelmed front-desk staff. Patients missed follow-ups because results arrived by mail.
Our Approach
We ran a focused discovery sprint with stakeholders, mapped existing workflows, and shipped in phases so users saw value within the first six weeks. Each release included QA, performance testing, and documentation for internal teams.
Outcome
The platform is now in daily production use. Internal teams report faster decision-making, fewer manual steps, and clearer visibility into the metrics that matter to leadership.